Support
Our experienced customer support team provide comprehensive second and third level support services to respond quickly and efficiently to questions and queries helping diagnose errors and offering online support services, workaround bug fixes and error correction.
Data security
Essiell is a PCI DSS Level 1 Service Provider. Our services are hosted on Amazon Cloud Services on an AWS VPC (Virtual Private Cloud) providing assurance that your data is managed and stored securely. AWS also increases the scope of scalability – enabling the UltraPoS platform to expand easily and seamlessly as your money service business grows.
Performance
Our systems are fast and responsive, ensuring customer transactions and back office tasks are performed quickly and efficiently, helping you optimise your customer service levels and business requirements.
GDPR
As data processors, the security and management of data is paramount to our business. Our practices, policies and procedures are conducted in a GDPR compliant manner to ensure the security of client and customer data.
Our systems can support you in processing your data fairly and lawfully, and help with data minimisation and cleansing – ensuring that the data you hold is accurate and for the correct purpose. Alongside this, our systems can provide a clear audit trail, help you manage customer marketing preferences and allow fast retrieval for data subject access requests.
With our services hosted on AWS, you can be confident that data is safely encrypted and stored, helping you achieve data management requirements and GDPR compliance in your money service business.
To find out more, please read our privacy policy or get in touch for a copy of our Data Processing Addendum.